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Customer Service
  1. Refunds: Refunds will be given at the discretion of company management.
  2. Addressing: If a product is found to be mis-addressed by then shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.
  3. Incorrect Bank Account Number: gives the customer the choice to pay for products through bank transfer. If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by, then will not accept any responsibility for correcting payment and the goods will not be dispatched.
  4. Mailing Cash: does not accept cash via mail for payment of products. If the Customer does mail cash, accepts no responsibility for the theft, loss or otherwise non-delivery of mailed cash.
  5. Cancelling Orders: reserves the right to cancel orders that we believe to be fraudulent or constitute a mis-use or a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing.
  6. Delivery Estimates: makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforseen events.
    By placing an order, you agree not to hold liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
  7. Communications: By subscribing to Fact Sheets and Newsletters you consent to receiving electronic communications from These communications will include: promotional and marketing materials and other information relating to the service. Your personal details will not be made available to any third party.

Privacy Policy

All About Grief understands and empathises with internet/email users’ personal privacy concerns. We would like to state our policy:

  • Under no circumstances will we sell, rent or give your private information including name, address, email, or banking information to third parties.
  • We collect name and address information solely for the purpose of the delivery of goods.
  • Occasionally we email previous customers special discount offers which we think they may be interested in. On each of these communications, we provide a means by which the recipient may choose to opt out of future emails.
  • Individual users are not identified in website statistics. These statistics are used to improve the site and monitor traffic.

If you would like to view, modify or delete the information that we hold on you as a user of this website or customer, write to us through our contact us page and we will be happy to assist you.


We endeavour to pack and dispatch all orders within 3 working days. All orders are then shipped using Australia Post.

Australia Post determines the postal delivery timeframes for each service. We will not be held responsible for delayed shipments which result from Australia Post. For orders posted within Australia, we recommend choosing Platinum Express Post as this option can be tracked.

Where orders are not received we will raise an investigation with Australia Post. Please Note: This service can take up to 10 days and no refunds will be offered due to lost orders.

Prices inclusive of 10% GST. Exports GST exempt. All prices subject to change. Special Offers may be withdrawn at any time.

Disclaimer would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided for general information only. has provided this information for the benefit of users in good faith and with reasonable care. Errors and omissions in this information may occur including through negligence.

Accordingly, does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.


Contact Us through the All About Grief Contact us Page

Check out the Terms and Conditions Page for the full list of Terms and Conditions

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